OUR PROMISE

We take care of every single detail of your trip!

Who we are

SoyCuba.Travel is a destination management company dedicated to providing once-in-a-lifetime tours of Cuba.

With our experiences in the country, we know the best guides, amazing hidden restaurants, and most comfortable casas to offer you customized service.

Our team
security

What we do

We want to give you life-changing experiences in the best parts of Cuba.

We help make your wishes come true.

Before the trip, your personal travel agent will work with you from the first consultation until you’re safely back home.

Also, we are specialized in booking the best casas particulares in each city!

Here is the list of services that we offer.

  • Guided tours
    (In guided tours, passengers are greeted by a local representative and he/she will be available to answer questions through the duration of the tour, but they will not escort you to all activities and functions. Some meals, accommodations, and sightseeing may be included in your tour. This style is ideal for people who want some freedom but still want the comfort of a guide.)
  • Custom tours
  • Casa particular/hotel booking
  • Travel planning
  • Transportation services
  • Airline tickets booking
  • Location coordination
  • Total coordination for TV program or film shooting
  • Wedding photo sessions

Travel planning process

Please contact us by email first!

In order to provide accurate and detailed information, we will basically communicate with you by e-mail. Please contact us by phone when your departure day is approaching or for emergency cases. We will respond immediately.

1. We will estimate the best schedule and travel content.

Please tell us what you want to do and what you want to see. Our staff will make a very unique plan just for you to travel in South America.

We will propose a quotation according to your budget after the schedule and travel contents are decided. This process takes a while. We want to help you to make the best itinerary until you get sartisfied.

2. Estimate of tickets and fees

We will arrange air tickets if you need. Or you can arrange it yourself, too.

We will prepare a quotation and you will consider it.

Once you are satisfied with the price, proceed to the next process, confirmation of reservation and transfer method.

If the quotation exceeds your budget, we will adjust the final budget by changing the hotel rank, guide, transportation and so on.

3. Confirmation of reservation and transfer method

If you can confirm both the schedule and the fee, we will make temporary reservations for the local arrangements.

We will ask you to send us information such as the full name, passport number, date of birth, etc. to make temporary reservations.

Once the provisional reservation is completed, we will send you an invoice.

30% of the travel fee will be paid as an application fee to conclude a travel agreement. The remaining travel fee will be paid in 30 days before the departure date (only Galapagos tour will be 90 days before the departure).

Moreover, please understand that refund can not be performed for the amount paid once in principle.

For air tickets, we will contact you individually as cancellation policy differs depending on airline.

4. Method of payment

※ Please choose one from the following two options.

1) Dollar denominated remittance (US $)

Please make international remittance to our Panamanian bank account in U.S. dollars. We charge a fee of US $ 60 per remittance. Also, please be reminded that the remittance fee will be paid by the customer. You can proceed it easily at a major bank. Payment can be confirmed in 1 to 3 days.

2) Credit card settlement using PayPal

In case of payment with credit card, we will send you invoice via PayPal.

Please note that a 4% fee will be charged.

4. Before your trip

When the payment is confirmed, we will send you the final schedule and voucher (hotel and tour booking confirmation letter), local emergency contact information and travel information of the destination two weeks before your departure.

We will support you so that you can enjoy traveling South America without worrying.

If you have any doubt, please feel free to contact us.

5. Departure

You will enjoy the best South American trip made just for you!

Frequently Asked Questions

Still not sure if we can be of help?
Check through our frequently asked questions, and then send us a message.

A tourist visa, known as a tourist card, is required. It allows you to stay in Cuba for 30 days (90 days for Canadian visa holders) and is valid for a single entry. You must provide proof of confirmed return flight and booked accommodations.

Ask the airline company once you purchase your flight ticket about tourist visas. On the flights from Cancun, Nassau, Toronto and Frankfurt, airlines often sell them and the price varies from $20 to $50.

If you use airlines from the U.S.A., check the links in Question 3. Tourist cards will be available for purchase and distributed to passengers at the gateway departure gate prior to boarding their flight. You can call Cuba Travel Service and check the information.

Some trustworthy agencies can help you get a visa as well. You can go to their office directly or ask them to send it to you by mail.

*Cuba Travel ServiceーCuba Support Desk
(877)511-2822 Toll Free US
(305)204-9314 Local and Internacional

*FDV Travel & Service

Address: 550 11 TH ST Suite 113 Miami Beach, FL 33139
Movil: 305-776-1807
Sales Service: 305-401-4556

The Cuban tourist card is divided into two parts. On entry to Cuba, the left half will be retained by immigration, and the right half is yours. You will return your half to Cuban Immigration when you leave.
DO NOT LOSE YOUR TOURIST VISA CARD !

If you lose your tourist card it will need to be replaced, resulting in extra costs, delays and the possibility of missing your flight home.

Here is more detail:
http://www.cubavisas.com/visa.php?act=essinfo&subact=how_visa_looks

You also need proof of travel insurance. We will discuss this below.

President Obama loosened the restrictions substantially, and you can now travel to Cuba as an individual; you no longer need to be in a group. Although the sanctions have been eased, travel for touristic purposes is still prohibited.

However, Traveling to Cuba is not difficult. You just need to submit a document called OFAC certification. Airline company usually give it to you when you board an airplane.

This document ask you the purpose of your trip to Cuba. You have to be traveling for one of 12 specified purposes:

  • Family visits
  • Official business or the US government, foreign government and certain intergovernmental organizations
  • Journalistic activity
  • Professional research
  • Educational activities
  • Religious activities
  • Public performances, clinics, workshops, athletic, and other competitions and exhibitions
  • Support for the Cuban people
  • Humanitarian projects
  • Activities of private foundations or research or educational institutes
  • Exportation, importation, or transmission of information or informational materials
  • Certain export transactions

This is strictly a U.S. requirement. Check here for more details.

9 cities in the U.S. from which you can take a flight to Cuba:
New York (JFK), New Jersey (Newark), Los Angeles, Atlanta, Charlotte, Houston, and three in Florida—Miami, Orlando, and Tampa.

8 American airlines that offer flights to Cuba:
Alaska, American, Delta, Frontier, JetBlue, Southwest, United, and Sun Country Airlines

You can choose 6 destinations to arrive at Cuba, but the majority of flights arrive at Havana, Varadero, Santa Clara and Santiago de Cuba.

More detail: Click here to check our blog article!

And also check the links of each airline company’s website below.

For now, most industry sources recommend that you carry cash. Apparently, at least for now, Cuba imposes a 10% surcharge on U.S. dollars, so some sources recommend that you carry Canadian dollars, euros, or pounds instead. (As of December 2016, 1 CUC = 1 USD.)

No card issued by a bank with any connection with the United States will be accepted in Cuba, including the list below.

Travelex

Citibank

Westpac

St George

Credit or debit cards are the most convenient way to access money in Cuba, and Visa is accepted at all BFI/Banco Metropolitano banks and most CADECAS and ATM machines. However, you can find ATMs only in Havana, Santiago de Cuba, Camagüey, Trinidad, and Cienfuegos, and many of them are out of service, so we still recommend that you carry cash.

Travel health insurance recommendations by visiting country include the following:

For British visitors, the coverage purchased in Cuba is likely to be less comprehensive than most UK-based policies and could have more expensive premiums.

For Canadian visitors, proof of Canadian provincial health insurance is sufficient for entry, but the provincial plan may only cover a portion of the cost of medical treatment and will not pay the bill upfront. Instead, you will be required to pay upfront and then file a claim for reimbursement. It is therefore recommended that Canadians purchase supplemental health insurance to visit Cuba.

U.S. residents who are able to obtain a visa can purchase an insurance policy before they arrive in Cuba or once they arrive in Cuba (at the airport, port, or marina where they enter the country). However, we recommend to buying travel insurance before your trip.

Travelers who arrive in Cuba without any travel health insurance will be able to buy a policy from a Cuban insurance company, Asistur, at the airport that costs about $4 a day. U.S. citizens need to choose the “special” plan.

In case of a medical emergency, the Cuban health system guarantees the necessary medical care through a network of polyclinics and hospitals, covering every corner of the island. Primary health care is provided at most hotel facilities.

Only a few people in Cuba can connect directly to the Internet from their home. Those people can access the dial-up network via a telephone line. This is an alternative way to gain high-speed wireless access.

Hotels and workplaces have Wifi and DSL, but the speed is slow because they have only 5 kilobytes per second.

“ETECSA” is Cuba’s state-run telecom company and manages all outlets in the country. Tourists are allowed to use the Internet at these facilities, but to use their service, you have to show your passport. Ask the guide where you can find those outlets in each town. Tourists can buy ETECSA prepaid Wi-Fi cards at special kiosks for 2.5 CUC per hour of service. Hotels charge a higher price.

Despite many restrictions in Cuba, there are many handy information websites about Internet access.

In Havana, more and more official Wi-Fi corners and large facilities have been opening including the airport. To connect to the Internet, you need to purchase a scratch card (simply remove the covered card and get your own access code), although this service is sometimes unreliable.

A casa particular (plural casas particulares) is like a homestay or guesthouse, similar to a bed and breakfast. Usually, it is a private house or apartment run by a local family who register and pay special taxes to the Cuban government, and it costs between $30–50 per night for a double room with a private bathroom.

The merits of a casa particular are as follows:

  • You will have a chance to interact with Cuban locals.
  • You can stay in a clean and cozy room in a convenient location at a reasonable price.
  • Depending on the casa, you can enjoy Cuban home cooking with local food.
  • Some casas have hotel-like amenities such as gardens, patios, minibars, bed-making services, etc.

Airbnb is now operating in Cuba, and it is convenient to pay by credit card.

In Cuba, approximately half of the hotels are totally owned and operated by the Cuban government and run between $100–200. Another quarter are structured as joint ventures between the government and foreign companies, and the remainder is owned by Cubans and managed by foreign hotel operators. Prices vary between $150–600.

Besides its goodness, here are some tips that you should know about casa particular:

  • In Cuba, water pressure is vey weak and hot water is not very hot. Please don’t expect that shower facilities are not same as ones in developed countries.
  • Most of casas are two or three stories, but usually don’t have any elevator because the buildings are 50 to 100 years old. Since you have to use stairs up and down, please contact us in advance if you have problems with your legs.
  • Cuba is a country with poor supplies. Depending on casas, amenity may not be enough. Please bring necessary items for yourself (including dryer).
  • Some casas have laundry service.

We choose only casas whose hosts we trust to provide good service!

Cuba is a very safe place in many ways. Crime is nearly unheard of; Cuba doesn’t have the same level of crime as other countries do. There are specific places to avoid as long as you’re smart and play by the rules. There are virtually no guns in Cuba—even police officers have to check their weapons at the door when they leave to go home every night.

The majority of Cubans only know Spanish. Although English is more commonly spoken in tourist areas, we encourage you to learn simple words and basic phrases to maximize your experience with the Cuban people.

Cuba, you can enjoy the tropical climate throughout the year.

The best seasons are from March to April and from October to November because there is little rain and temperatures are comfortable.

The tourist season lasts from December until mid-April; during these seasons, tour prices are slightly higher, and many tourists visit.

Tropical storms occur frequently from June to November, including hurricanes. However, Cuba has fewer tropical storms and hurricanes than other Caribbean countries and a comprehensive evacuation system to prepare for them. If you plan a trip during hurricane season, keep eyes on the weather forecast and bring a raincoat with you.

Learn more travel information

ABOUT US

Company information

Company Name SoyCuba.Travel
CEO Yosuke Yamada
Established December 6, 2012
Capital 100,000 dollars
Destinations Latin America Tailor-Made Tours, Filming Trip, Incentive Trip
Payment Bank Account Bank Name:Global Bank Panama
Account Name: Only One Panama Corp,
Checking Account Number:30-101-23360-8
Address:8H Sortis Business Tower, Calle 57 Este, Obarrio, Ciudad de Panama, Panama
Swift Code: GLBLPAPA

Our Location

Cuba office: calle 156 no 323, e/ 3ra B y 3ra C, Nautico – Miramar, Habana

Head office: Duplex4 Calle61 Obarrio Ciudad de Panama, Panama

phone: +507-3985825 / +507-3985832 / Cuba: +53-55357078
Web: http://brisacubana.com
Email: sales@brisacubana.com

CONTACT US

Send us a message and we will take the time to get to know you

so we can help you find your amazing adventure.

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