Please contact us by email first!
In order to provide accurate and detailed information, we will basically communicate with you by e-mail. Please contact us by phone when your departure day is approaching or for emergency cases. We will respond immediately.
1. We will estimate the best schedule and travel content.
Please tell us what you want to do and what you want to see. Our staff will make a very unique plan just for you to travel in South America.
We will propose a quotation according to your budget after the schedule and travel contents are decided. This process takes a while. We want to help you to make the best itinerary until you get sartisfied.
2. Estimate of tickets and fees
We will arrange air tickets if you need. Or you can arrange it yourself, too.
We will prepare a quotation and you will consider it.
Once you are satisfied with the price, proceed to the next process, confirmation of reservation and transfer method.
If the quotation exceeds your budget, we will adjust the final budget by changing the hotel rank, guide, transportation and so on.
3. Confirmation of reservation and transfer method
If you can confirm both the schedule and the fee, we will make temporary reservations for the local arrangements.
We will ask you to send us information such as the full name, passport number, date of birth, etc. to make temporary reservations.
Once the provisional reservation is completed, we will send you an invoice.
30% of the travel fee will be paid as an application fee to conclude a travel agreement. The remaining travel fee will be paid in 30 days before the departure date (only Galapagos tour will be 90 days before the departure).
Moreover, please understand that refund can not be performed for the amount paid once in principle.
For air tickets, we will contact you individually as cancellation policy differs depending on airline.
4. Method of payment
※ Please choose one from the following two options.
1) Dollar denominated remittance (US $)
Please make international remittance to our Panamanian bank account in U.S. dollars. We charge a fee of US $ 60 per remittance. Also, please be reminded that the remittance fee will be paid by the customer. You can proceed it easily at a major bank. Payment can be confirmed in 1 to 3 days.
2) Credit card settlement using PayPal
In case of payment with credit card, we will send you invoice via PayPal.
Please note that a 4% fee will be charged.
4. Before your trip
When the payment is confirmed, we will send you the final schedule and voucher (hotel and tour booking confirmation letter), local emergency contact information and travel information of the destination two weeks before your departure.
We will support you so that you can enjoy traveling South America without worrying.
If you have any doubt, please feel free to contact us.
You will enjoy the best South American trip made just for you!